We’re expanding!

The Captolia Team is looking for a Customer Support Fairy

We are looking for a course + customer support fairy to help manage the back end of our growing suite of online classes and group programming for biz witches. And to be the first touch point for customer support requests and questions. The right person will ideally have an interest and basic understanding of spirituality/the spiritual business industry and some experience working within online teaching platforms + working with coaches!

Background:

Captolia is an archetypal brand strategist + business coach that helps witches show up in full power, get visible, and make money with their online businesses.

Through 1x1 coaching, group programs, and online courses - Captolia offers high level expertise, down to earth insights, and allll the glitter magic you need to align with your archetypes and transform into your biggest, most radically authentic, and radiant self...making you a MAGNET for easy abundance and influence in your business.

You’ll be responsible for helping to coordinate the course portal operations behind her signature courses, WITCH & FAMOUS, Launch Potion, Client Siren, WITCHFLUENCER mastermind, 1:1 Archetype Activation, and any other programming created + launched in our time together.

Compensation:

  • $1,111 monthly - more depending on experience. Huge potential to grow.

  • 6 month retainer, 60 day trial period to ensure we are a match!

One time responsibilities:

  • Assess current course portal & customer support processes. Provide audit + recommendations for improvement that will guide our work together.

Consistent Responsibilities:

Courses:

  • Managing course portal — set up new products and upkeep product suite, ensuring content is being uploaded with consistent presentation.

  • Utilizing the team’s brand templates to produce course graphics, including course catalog cards.

  • Uploading the finished modules to Podia & broadcasting replay links through email & community channels.

  • Testimonial outreach & organization after program finalization.

  • Document your processes and develop SOPs for portal management processes.

Customer Support:

  • Monitoring Captolia’s support email, triage client concerns, escalate when necessary

  • Responding to customer questions with a voice that is on brand, consistent, and kind

  • Coordinating with Captolia and developing FAQs based on frequently asked questions

Basic familiarity with:

  • course portals/software

  • client scheduling & calendar management

  • email

  • graphic design

  • using brand copy for client communications

  • simple website editing

  • customer service & support via email

  • Tech Stack: Calendly | Google Suite | Podia | Notion | Canva | Squarespace | Flodesk

Skills & Qualifications:

  • 1+ year experience working with Online Coaches & Spiritual Entrepreneurs

  • We love a good Capricorn stellium!